Chapter 1 - The brave new world of virtual work

Chapter 2 - The war for talent: exploring human resources management trends in Australia

Chapter 3 - Offshoring: reflections and new directions

Chapter 4 - ICT and employment: challenges and future directions

Chapter 5 - Psychological contracts

Chapter 6 - Career management in the 21st century

Chapter 7 - Managing emotional labour in the workplace

Chapter 8 - HRM and service work

Chapter 9 -Trade unions and the new workplace

Chapter 10 -The contested terrain of monitoring and surveillance in the workplace

Chapter 11 - The current role of the HR function in Australia

Chapter 12 - A thousand voices: what do workers want in Australia?

Dr Peter Holland, MA (Kent), PhD (Tas), is a Senior Lecturer in Human Resource Management and Employee Relations in the Department of Management at Monash University Melbourne. Peter has worked in the Australian finance industry and has consulted to the private and public sectors in a variety of areas related to the field of human resource management and employee relations. His research interests include monitoring and surveillance in the workplace, new patterns of work and strategic unionism. He has co-authored 5 books and numerous journal articles, monographs and book chapters on a wide range of human resource management and employee relations.

Dr Cathy Sheehan, BCom (Hons) (Tas), Dip Ed (Tas), PhD (Tas), has a background in Accounting, Psychology & Human Resource Management (HRM). Before working as an academic she was involved in the telecommunications and services industries. Her work in these areas mainly focused on accounting and finance processes and a review of control systems. As an academic Cathy has taught across the areas of Accounting, Management and more recently HRM and International HRM. Her research areas have included management information systems, strategic HRM, HR in call centres and issues in International HRM & the global talent flow. A key research focus has been the status of the role of the HR professional in Australia. This ongoing research has involved wide-scale quantitative surveys of the membership of the Australian Human Resources Institute (AHRI) in 1995 and 2005, as well as qualitative interviews in best practice companies.

Dr Ross Donohue, BBehSc (Hons) (Griff) PhD (QUT), is a Senior Lecturer in the Department of Management at Monash University. He is a registered psychologist and a member of the Australian Psychological Society. Ross has practised as a vocational psychologist and provided consultancy work to industry and government in the areas of career management and organisational change. His current research interests relate to personality-environment fit and career change, the influences of emotional intelligence and transformational leadership on career advancement, psychological contracts and organisational justice, and the predictors of organisational commitment. Ross has published in leading international journals such as the Journal of Vocational Behavior and the Journal of Employment Counseling and has authored book chapters on careers and employment. He has also recently co-authored a book on management research methods.

Dr Amanda Pyman, BCom (Hons) (Mon), PhD (Mon), is a lecturer in Industrial Relations and Human Resource Management at the Kent Business School, University of Kent, UK. Amanda has experience teaching Industrial Relations and Human Resource Management to undergraduate students in both Australia and the UK. Amanda’s previous appointment prior to moving to the UK was as a research fellow in the Department of Management, Monash University, Australia. This post-doctoral research experience was and continues to be invaluable in informing Amanda’s university teaching. Her current research focuses on: employee voice and worker representation, corporate universities and strategic human resource development, privacy and surveillance in the workplace, internet recruitment and union strategies and renewal under changing labour legislation.